• Logging In
• Email Issues
• Custom Quotes
• Course Questions
• General Questions about SkillCircle.com
• Problems Purchasing Training
• SkillCircle Training Customer's Questions

1. I bought the training with my credit card.  How do I log in? Simply visit the front page of our web site, and click the login link at the top of the page.

2. I forgot my password...help! No problem!  Fill out our online Password Request form and we'll send it immediately to you!

3. I can't seem to log into SkillCircle, but I know my name and password are correct.  What's wrong?  Remember that SkillCircle name and passwords are case sensitive.  You must type your name and password exactly as shown in your email that you received from SkillCircle.com.  Some other possible problems could include:   a) you are accessing the Internet from a proxy server that does not allow authentication to SkillCircle.com (like from work).      b) You have exceeded the number of simultaneous network connections that Internet Explorer or Netscape allows.  Simply close your browser, re-open it, and try again.  See more on this in the answers below.

4. I've requested for my password to be sent to me, and I didn't get it.  Why?   Remember that some mail systems can take up to 1 hour to deliver mail.  SkillCircle instantly sends out your name and password to you, so you should be getting it shortly.  Please remember that the name/password is sent to the email box of the email that you have used to originally set up your account, so be sure to check that box for the email.  If you still do not have your name/password, send us an email, and after verifying your identity, we will send it to you.

5. After I change my password, I get a message saying that my authentication failed.  Why do I get that message, when I typed my password correctly? This is the proper function of the web browser, just type your new username and password.

6. Help, I can't get logged into my account? I am not being prompted to enter my username and password, instead I just get an access denied screen. If you are using Internet Explorer, please follow these instructions:
   
   • Open an Internet Explorer window, then click on the 'Tools' menu, and select the 'Internet Options' menu item.
   • Then click on the 'Security' tab. Now select the 'Internet' zone, and then click on the 'Custom Level...' button.
   • Scroll down to the bottom, and look at the settings for 'User Authentication'. Make sure the 'Automatic logon with current username and password' setting is selected. If not, please select it and then click 'OK'.
   • Click 'Ok' again to close the 'Internet Options' window.
   • Now try to click on the 'Login' link on our web site again, and you will see the username and password prompt now.

7. Help, I can't seem to get logged into my account? I don't understand, I am typing my exact username and password that you sent me.
   
   There are two steps to take to verify that your software is functioning correctly.
   • First, if you are using Microsoft Internet Explorer, please check your current version.  You can do this by clicking on the "Help" menu and selecting "About Internet Explorer".  If you have version 5.01 or earlier, you must upgrade your software using the Internet Explorer link below.  There are known issues with these versions.

     Or if you are using Netscape Navigator, please check your current version by clicking on the "Help" menu and selecting "About Netscape Navigator".  If you have version 4.0 or earlier, we recommend that you upgrade to the newest version.

     To download Internet Explorer, click here: Microsoft Internet Explorer
     To download Netscape's Browser, click here: Netscape Navigator

   • Secondly, please note what the browser is showing in the authentication window, the important piece of information is who is requesting the authentication. 

     For example, in Netscape, the window displays: "Enter username for SkillCircle.Com at www.skillcircle.com:", below this information it asks for your username and password. 

     In Internet Explorer, it displays the requesting site as "Resource: SkillCircle.Com". 

     This is important because it tells you who is requesting your username and password.  In the case of most corporate offices, companies have either a firewall or proxy server that is allowing you to access the Internet.  If you are seeing any requestor listed other than "SkillCircle.Com", then you are being prompted for your proxy or firewall login.  This login is normally your network username and password, but please see your corporate system or network administrator for more details on your login process.  As always, if you have any questions, please send us an e-mail at support@skillcircle.com.

1. How do I receive an online quote for a group in my company? At any time you can go to our Home Page, and click on the Corporate Packages link at the left hand side of the page.  You will then be asked to provide us with information regarding what course bundles you would like to purchase, and for how many students.  We provide the ability to completely customize your course selections for multiple student groups, and you will receive a quote online, based on your selections.

Course Questions

1. What are the requirements to use the training courses?
   
   To use the training courses you need a web browser that supports the use of cookies, Java applets, JavaScript, and the Macromedia Authorware Plugin.  Supported browsers are Internet Explorer 4.0 or greater, and Netscape 4.76 or greater.  We recommend using Internet Explorer 6.0 or greater, or Netscape 6.2 or greater.  To verify that your browser passes all the required checks, please click on the following link: Check my browser now!

2. I purchased training, and am taking a course.  I followed the instructions during the training to install the Authorware plugin for my browser, however it still isn't working.  How can I get the Authorware plugin to install properly?
   
   The Authorware plugin referenced in the training sometimes has a problem installing with newer browsers. 
   
   Please download the Authorware Player from Macromedia.com:

3. How can I change the email address listed on my account?
   
   Log into your account by clicking on the "Login" link in the upper left corner of the page, then click on the "Prefs" link in the upper right corner of the page.  The following page will allow you to change you personal settings.

4. How can I change the address listed on my account?
   
   Log into your account by clicking on the "Login" link in the upper left corner of the page, then click on the "Prefs" link in the upper right corner of the page.  The following page will allow you to change you personal settings.

5. I don't want to receive any more email reminders!  How do I turn them off?
   
   Log into your account by clicking on the "Login" link in the upper left corner of the page, then click on the "Prefs" link in the upper right corner of the page.  The following page will allow you to change the email reminders.
   
   Note: There are two different types of reminders:
   • Reminders that are sent out after you have not used your training account within the last 60 days.
   • Reminders that are sent out as you near the end of your training purchase date.  Training bundles are purchased for a length of one year at a time, however they can be extended within the last three months of purchase.